Frequently Asked Questions
Everything you need to know about our premium gaming-inspired apparel.
How long does shipping take for new releases?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-14 business days depending on customs processing.
What is your return policy for limited edition drops?
We offer a 30-day return window for all items, including limited releases, provided they are unworn, unwashed, and still have the original tags attached.
How do I know which size will fit me best?
Each product page features a detailed size guide with measurements. Our apparel generally follows a modern athletic fit; if you prefer a looser style, we recommend sizing up.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your garments ethically sourced?
Yes, Level Up Games is committed to sustainability. All our garments are produced in WRAP-certified facilities that ensure fair wages and safe working conditions.
How should I wash my Level Up Games apparel to prevent fading?
To preserve the high-quality prints and fabric integrity, we recommend machine washing cold, inside out, and hanging to dry or tumble drying on low heat.